What Should You Ask Before Hiring a Professional Carpet Cleaner?

Questions to Ask Your Carpet Cleaner

 

Most of us know that you should get your carpet professionally cleaned periodically. What questions should you ask before hiring a company near you to clean your carpet?

  1. How long have you been doing professional carpet cleaning?

This question is important because being able to clean carpets is not enough. With experience comes the ability to recognize solutions and dangers. Certain flooring may require special treatment or a less common method of cleaning. There are multiple ways to clean carpets and get rid of stains. While some of this can be “book learned”, quite a bit of it comes through the experience of using and trying several methods through the course of business.

  1. What do your services include?

Many shoppers look at the quoted price and compare them as if they are equal. This usually isn’t the case. Some carpet cleaning companies will charge incidentals like travel, stain removal, extra room charges, etc. The best professional carpet cleaning companies will actually come do a free estimate and give you a final price that won’t be changed once you’ve hired them.

  1. Will you be able to remove the stain?

Families will most often call to have the carpets professional cleaned in two scenarios:

  • it’s time for their regular cleaning
  • they need a stain removed

Stain removal can be very tricky and is most effective if the call is made right away. Find out what techniques the cleaner uses to clean stains (pre-spray is usually recommended) and also ask them about the likelihood of the stain coming completely off. Do not be misled into paying hundreds of dollars for service that doesn’t solve the stain issue.

  1. What is your response time?

It’s important to know a company’s response time, because how quickly they can address a recent stain us very important. Plus you’ll want to know how long you’ll have to wait for your appointment. If they give you a four hour window, this can impact your daily schedule. Make sure you know how attentive the carpet cleaning company is to your needs.

Diablo Carpet and Floor Restoration has been keeping home flooring professionally cleaned and in great condition for over twenty years. Please contact us today if you have any questions about carpets or need to have it professionally cleaned.

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